The health and well being of our customers and employees is our top priority. Given the current Coronavirus (COVID-19) environment, we’d like to take this opportunity to advise that our team is here to continue to support you with any questions you may have.
Personal hygiene is our number one priority, and we are pleased to share with you the extra precautionary measures we’re taking to reduce the risk of infection and help keep our customers and staff safe:
Our staff are practising ‘social distancing’ with each other and the public
Team segregation is in place, with various people and teams working from home
No large meetings are team events are being held during this period
As part of our ‘zero contact’ strategy, no hand shakes will be offers – just excellent customer service!
Our Estate Managers are set up to offer video calls and virtual tours of Brightwood if required
We appreciate your understanding that customers we are meeting face-to-face may be asked to confirm whether they have returned from any international travel within the last 14 days or are showing and cold or flu like symptoms.
Our team is here to continue to support you with any questions you may have regarding your purchase. We can continue to meet you onsite during business hours or we can arrange private appointments at our estates. Other options exist on FaceTime, via Skype meetings, or over the phone to help keep things progressing smoothly.
During these unprecedented times, our commitment to exceptional customer service remains unchanged, so please do not hesitate to contact our team if you have any specific questions or concerns.